My wall sticker/print isn’t what I ordered or is faulty, what should I do?
In the rare event that we have made a mistake on your order we will usually send out a replacement free of charge or offer a refund. There will be a quality control sticker on the bottom of your invoice, this will be a coloured circle shaped sticker. We need to know the colour of the sticker and the problem which you have with your order. We will then quickly deal with you issue in line with our policies.
My sticker hasn’t arrived, but it says that it has been dispatched, when will it arrive?
Our standard delivery time is 2-3 days, items are sent with The Royal Mail on a second class service with proof of postage. On the rare occasion that this time has elapsed, The Royal Mail require you to wait 15 working days before a parcel is declared as lost. We advise that you check with your local postoffice and neighbours incase it has been left with them. If it does not show up please get in touch and we will resolve the issue.
I want one of your wall stickers in a particular colour, what should I do?
Please get in touch with your requirements, we can usually accommodate most needs.
I want one of your stickers in a specific size, not shown on the website. Is this possible?
Yes, we can cut any design in any size up to 115cm x 400cm, please get in touch with your specific requirements.
How do you put a wall sticker on the wall?
A full set of detailed instructions are included with every order. Wall stickers are quick and easy to apply.
What surfaces will they stick to?
Our wall stickers will adhere to any surface which is flat, relatively smooth and non-porous. Walls, glass, mirrors and ceilings all work well.
Are they glossy or matt?
Our wall stickers are all matt in finish, unless stated otherwise. This looks far better than gloss because it prevents reflections and glare. The stickers look like they have been painted onto the wall.
Will they fade over time?
For indoor use you will not notice any fading, even 5-10 years down the line. Direct sunlight will cause slight fading as with most things. Red is most susceptible to this.
Are your wall stickers re-usable?
No, our wall stickers are single use only. Removing the stickers will often distort them beyond use.
Can I put them up outside?
Yes, out wall stickers are fully weather proof, they will last around five years outside as long as they are stuck to a suitable smooth surface.
Will they leave a mark or residue on my wall or window?
95% of the time our wall stickers can be removed without any residue or mark. Problems occur when the sticker is removed too quickly and without care. Use a hairdryer to help because a warm sticker will be easier to remove.
Are your Wall Stickers easy to remove?
Yes, our wall stickers are easily removed when the time comes to redecorate. Use a hairdryer to slightly warm the sticker, this will help you to remove it.
